Wendy’s is famous for how ruthless their Twitter people are. It’s been brilliant for the PR efforts and is setting a trend for social media managers and unconventionality.
You could say Delta is also trying to get in the smirk game. T-Pain recently tweeted to them and complained that the music they play in their terminals and taxiing areas is repetitive and doesn’t set him in the right mood for his own profession.
Their response was brilliant.
Ok Delta, we see you.
That wasn’t it though. Apparently, they even granted the singer’s request.
Wow. Now that’s customer service!